Process Of Delivery

1. Order the Product

2. You Will Receive an Order Confirmation e-Mail

3. Wait for Your Order to Arrive

4. Pick up Your Order at Your Door Step

Return & Refund Policy

At Thannu Food Factory, we take great care in preparing and delivering fresh, high-quality traditional food products to our customers. Since most of our products are perishable food items, we follow a strict No Return and No Refund Policy once the order has been shipped or delivered.

This policy helps us maintain the highest standards of food safety, hygiene, and product quality for all our customers.

Damaged or Incorrect Product

If you receive any of the following issues with your order:

  • A damaged product

  • A defective item

  • A wrong product different from what you ordered

You must contact us within 12 hours of delivery.

Please provide the following details when contacting us:

  • Order ID

  • Clear photos of the product

  • Photos of the package

Once our team reviews the request, we may offer:

  • Replacement of the damaged or incorrect product if the claim is verified.

⚠️ Claims submitted after 12 hours of delivery will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, returns will not be accepted in the following cases:

  • Opened or used product packages

  • Partially consumed items

  • Products damaged due to improper handling or storage after delivery

  • Items purchased during discounts, combo offers, or promotional sales

  • Products returned without original packaging or seal

Contact Us

If you face any issues with your order, please contact our support team:

Email: support@thannufoodfactory.com
Phone / WhatsApp: +91 7538832990

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM

Note

We strive to deliver every order in perfect condition. All products go through multiple quality checks before dispatch to ensure that you receive only the best from Thannu Food Factory.

FAQs

How long will it take to deliver my order?

Orders are usually processed within 1–3 business days after confirmation. Delivery typically takes 3–7 business days, depending on your location and the courier service.

Can I return a product after delivery?

Since our products are food items, returns are not accepted once the order is delivered. However, if the product is damaged or tampered with during transit, you may request a replacement or refund following our policy guidelines.

What proof is required to request a refund or replacement?

To process your request, please provide:

  • Order receipt or order ID

  • Clear unboxing video

  • Photos of the damaged product

  • Message sent within 12 hours of delivery

What should I do if my package arrives damaged?

If your package arrives damaged or opened, please record a clear unboxing video while opening the parcel. This video should show the sealed package and the condition of the product. Contact our support team within 12 hours of delivery with the video proof and photos.

How long does it take to receive a refund if approved?

Once the claim is verified and approved, the refund or replacement will be processed within a few business days depending on the payment method and processing time.