Last Updated: March 2026

Welcome to Thannu Food Factory. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our website.

If you do not agree with these terms, please refrain from using our website or services.

1. General

These Terms and Conditions govern the use of our website and the purchase of products from Thannu Food Factory. By placing an order through our website, you agree to be bound by these terms.

We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect immediately once published on the website.

2. Products and Availability

All products listed on our website are subject to availability. While we strive to ensure that product information, descriptions, and prices are accurate, errors may occasionally occur.

We reserve the right to:

  • Modify product prices at any time

  • Limit quantities available for purchase

  • Discontinue products without prior notice

3. Orders and Payments

When you place an order on our website, you agree that:

  • All information provided is accurate and complete

  • Payment must be completed before order processing (unless Cash on Delivery is available)

  • Orders may be cancelled if payment is not successfully processed

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

4. Shipping and Delivery

Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location and courier service availability.

While we make every effort to deliver orders within the estimated time, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays or unforeseen circumstances

We are not responsible for delays caused by third-party delivery partners.

5. Return and Refund Policy

Due to the nature of food products, returns are generally not accepted once the order has been delivered.

If a product arrives damaged or tampered with during transit, customers must:

  • Record a clear unboxing video while opening the parcel

  • Report the issue within 24 hours of receiving the order

  • Provide order details and photos of the damaged product

Requests submitted without unboxing video proof or after 24 hours may not be eligible for replacement or refund.

Approved refunds or replacements will be processed according to our policy.

6. Product Quality and Storage

Our products are prepared using traditional methods and natural ingredients. Customers are responsible for storing the products properly after delivery to maintain freshness and quality.

We are not responsible for product damage caused by improper storage after delivery.

7. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Product descriptions

is the property of Thannu Food Factory and may not be copied, reproduced, or distributed without prior written permission.

8. Limitation of Liability

Thannu Food Factory shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the value of the purchased product.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

📞 Phone: +91 7538832990
📧 Email: support@thannufoodfactory.com